Computer Geeks. I need your help.

Quoted from the popup on my brother's computer, which is the same type as mine: Vista.

"This program has some known capability issues.

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website with a list of steps you can follow.

Program: SIMS 2
Publisher: Maxis
Location: Blahblahblah file name

The SIMS 2 has a known capability issue with this version of Windows."

There's three buttons: Search for solutions online, Run Program, and Cancel.

Search for solutions online claims to be finding what's wrong with SIMS 2, then the window closes and absolutely nothing's happened.
Run program either runs the program anyway before it freezes, or a window opens up and says "Error found!". That's it.

This is where I'm lost. What is the Microsoft site I'm supposed to find solutions from? What are the list of steps? What IS the known "capability issue" the prevents SIMS 2 from functioning correctly on my laptop?

Basically this is what the computer is telling me: "I need you to find this person. He looks like a man."

Yeah, yeah. That's real helpful.